Keep the take. Fix the problem.
Find help with recording, feedback, saved takes, and account data. Start with the matching step below.
Paid AI practice and session credits
Web AI practice costs $29 USD for five sessions. Each session covers up to three successful feedback analyses and ends after 45 minutes without activity. Sign in to the same account used for checkout, then open Practice and choose Check balance. Failed AI feedback does not consume a session credit.
Camera or microphone is unavailable
In your browser, allow camera and microphone access for this site, then reload. On iPhone, check the app under Settings → Privacy & Security.
A take did not finish
Return to the recording screen and try again. Keep the current tab open while a take is processing. On iPhone, use Resume camera when available.
AI feedback is unavailable
Keep the recording tab open. Check your connection and use Retry analysis if offered. Look in Library for saved takes before starting another recording.
Erase recordings or delete an account
Check account settings for deletion options. Browser site data and iPhone recordings have separate local copies; review the privacy policy before clearing either.
Testing through TestFlight?
Open TestFlight, select the app (listed as Juno or Juno), and choose Send Beta Feedback. Include what you tapped, what appeared, your iPhone model, and whether the recording still plays.